By enrolling as a client and utilizing the services of Custom Web Proficient, you are acknowledging and consenting to adhere to the Terms and Conditions of Use outlined herein, encompassing those integrated by reference. It is imperative to thoroughly read and comprehend these terms before engaging with the Custom Web Proficient service. Should you decline to accept these terms, you are not permitted to utilize the services offered by Custom Web Proficient. By initiating any transaction or order with Custom Web Proficient, you automatically agree to comply with all our stipulations, and it is incumbent upon you to acquaint yourself with our terms.
Custom Web Proficient reserves the right to modify these Terms and Conditions at its discretion by updating this notice. It is advisable to periodically visit this webpage to stay informed of any changes, as these terms are obligatory for all users. Within these Terms and Conditions, the collective services provided by Custom Web Proficient, as well as all text, images, photographs, user interface elements, overall design, data, and other content accessible at https://customwebproficient.com/ intermittently (inclusive of the selection, coordination, and arrangement of such content), are collectively referred to as the "Web Site" and/or "Service."
Unique Design Guarantee
At Custom Web Proficient, we guarantee that all of our customers' logos/websites are made from scratch. This way you will have a logo/website that is tailor-made for your requirements. We guarantee that your logo/website will be unique and impress your clientele.
Record Maintenance
We keep a record of your finalized design once we provide you the final files. If you require the final files again in the future, we can send them to you at your request.
Turn Around Time
Custom Web Proficient has a 48–72-hour turnaround time for most design services. This is not the complete time from start to finish for a project, only the turnaround time for a single iteration of a design stage. Depending on the kind of service, the time required for revisions could be a minimum of 48 hours to 72 hours, meaning 2 working days. For example: Logo/website Orders placed or Revisions Requested on a Monday will be delivered by Wednesday. Logo/website Orders placed or Revisions Requested on a Friday will be delivered by the end of Tuesday.
Customer Support
Our Customer Support Team is present in the office Monday - Friday, 9 AM to 5 PM GMT, to answer all of your concerns and queries over the phone. All other queries after business hours need to be emailed through the Team Works Account section by the customer and will be picked up the next working day.
Communication Policy
All Feedback requests or Revisions Requests, Refund Requests, or any other instructions that pertain to the order need to be done through the Project Camp Account platform to be considered official. Custom Web Proficient will not be responsible for any communication done via any other platform than Project Camp Account or any phone numbers not provided by us or given on our official website. Emails sent back and forth through official emails info@customwebproficient.com are to be considered forms of valid communication. We are not responsible for any damages, issues, or delays caused due to contacts made through means of communication not provided by us. We take full responsibility for all the information provided through our official domains.
100% Satisfaction Guarantee
We rework the ordered design and keep on revising it until you are 100% satisfied (depending upon your package).
Domain and Hosting
All design order files are delivered to My Account as per the date specified on the "Order Confirmation" at www.customwebproficient.com. An email is also sent to inform the client about their design order delivery made to their specific account area. All policies pertaining to revision & refund are subject to the date and time of design order delivered to the client's account area. We deliver all our customized design orders via email within 5 to 7 days of receiving your order. We offer a RUSH DELIVERY service through which you can have your first logo/website samples within 48 hours by paying just $100 extra! For further assistance, contact us at 24-Hour Customer Support Center.
Technical Support Policy
Custom Web Proficient is primarily a design service and design consultancy provider. We will design and develop the services that the client needs. On occasions, our packages and services purchased will include technical aspects to help the client with their websites and emails. Custom Web Proficient will provide the client with the basic information regarding those services and the settings required to make those services work. Custom Web Proficient will not be responsible for providing detailed training or installations of said services on the Customer's end. Such services may include but are not limited to: Website Deployment, Website Content Management System (CMS), Emails Setup. Custom Web Proficient will not be responsible for customer's failure to execute, install, or learn the usage of above said services on their end, as the responsibilities for those lie on the customer's end.
N.D.A. & Reputation Management Policy
Custom Web Proficient does not share customer information regarding their project or contact details with anyone. The client's personal and project information is kept confidential at all points. Once the project is completed successfully, both parties, Custom Web Proficient and The Client, agree not to intentionally defame or otherwise disparage the other with respect to matters arising after project completion.
Once the project is completed successfully, each Party agrees to refrain from (and Custom Web Proficient shall take reasonable steps to cause its officers and directors to refrain from), either directly or indirectly, hereafter making any defamatory comments of any type or nature whatsoever to anyone about the Client (and in the case of the Company, its employees, officers, directors, agents, consultants, affiliates, investors, or business partners).
Content Creation & Population
Custom Web Proficient will not be responsible for creating or populating content (e.g. text/Images) into the website unless purchased exclusively. In this case, Custom Web Proficient will populate the website with content created for the client, including text and images. Images will be purchased upon approval from the client. Custom Web Proficient will not be responsible for any similarities between images used on the site that may or may not resemble other websites. Custom Web Proficient will populate the website with products and product details, with images and details provided by the client.
REFUND POLICY
Custom Web Proficient safeguards 100% satisfaction of the customer with our infinite Revision Policy (free) which allows you to improve on your initial design brief for free via the guidance provided by our account manager.
In case you want a refund, you have not published or used the designs throughout the Internet. If you are not satisfied with Custom Web Proficient's design services, you can contact us within five days to claim the refund. But if Custom Web Proficient does not receive a refund request within the first five days of the initial delivery of designs, it will be assumed by both the parties that the initial designs provided to you were satisfactory.
No refund request will be entertained if you have not taken any action on your order for 30 days after placing your order. However, if you want to reactivate your design order, you will be charged with 30% of the service amount to